Responsible Gaming

Gaming Should Be Entertainment

At A1 Aotearoa, we believe that online casino gaming should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. It should only be undertaken with money you can afford to lose, and as part of a balanced lifestyle.

We are committed to promoting safe and responsible gaming practices and encourage all our players to gamble within their means.

Age Verification

In New Zealand, you must be 18 years of age or older to participate in online casino gaming. We take age verification seriously and conduct checks to ensure all players meet the legal requirements.

If you are under 18, please do not attempt to register or play on our platform.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:

• Spending more time or money gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activity or lying about the amount spent
• Neglecting family, work, or other responsibilities due to gambling
• Borrowing money or using credit to fund gambling
• Experiencing mood swings or anxiety related to gambling
• Unable to cut down or stop gambling despite trying
• Using gambling as a way to escape problems or stress
• Feeling irritable when unable to gamble

Self-Help Tools and Controls

We provide a range of responsible gaming tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period
• Loss Limits: Set a maximum amount you are willing to lose
• Session Time Limits: Receive reminders when you have been playing for a set period
• Reality Checks: Pop-up notifications during gameplay to remind you of time and money spent
• Self-Exclusion: Temporarily or permanently exclude yourself from our platform

These tools are available in your account settings. We encourage you to use them proactively to protect your wellbeing.

Support and Help Resources

If you are struggling with problem gambling, professional help is available. The following organisations offer free, confidential support:

New Zealand

• Problem Gambling Foundation: 0800 664 262 | www.pgf.nz
• Gambling Helpline: 0800 GAMBLE (0800 426 253) | Free and confidential support

International Resources

• GamCare (UK): www.gamcare.org.uk
• GamStop (UK Self-Exclusion): www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (USA): www.ncpgambling.org

Need Help?

If you or someone you know is experiencing problems with gambling, please seek help immediately. Support is available 24/7 through the organisations listed above, and there is no shame in reaching out.

Your wellbeing is important to us. Contact your local problem gambling service or call the New Zealand Gambling Helpline on 0800 GAMBLE (0800 426 253) for free, confidential advice and support.